Warranty Terms and Conditions
Dorel Juvenile warrants that if your product suffers a defect in materials or workmanship at any time within the below criteria,
(a) for products other than car seats is 12 months from your original purchase; and
(b) for car seats, the applicable period specified is 6 years on shell and 2 years on the trim from the date of original purchase,
This warranty only applies to the first owner of the product and is not transferable.
This warranty does not apply where the defect is caused by improper care (including any failure to use the product in accordance with manufacturers recommendations or instructions provided with the product), which may include but is not limited to; alteration, accident, misuse, abuse, neglect, impact damage or normal wear and tear that may be expected from daily use over an extended period (e.g. wear to wheels, rotating and moving parts etc.)
Safety 1st consumer warranty does not cover products used for hire, rental or other commercial purposes.
This warranty gives you specific legal rights, and you may also have other rights. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
PROOF OF PURCHASE: You must retain and provide a copy of your receipt as proof of purchase in order to claim under this warranty.
Dorel Juvenile will reimburse your reasonable expenses of claiming under this warranty.
CHANGE OF MIND
Dorel Juvenile ("Dorel", "we", "our" or "us") does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.
CONTACT: Should you have any concerns about your product, or to claim under this warranty, Please contact Dorel Juvenile, and return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty by contacting our Customer Service Centre on 1300 809 526 or email customer service .
655-685 Somerville Road
West Sunshine VIC 3020